How do you ensure payment security?

Your payment is handled through verified, encrypted channels tied to the proforma invoice we issue. We require a 30% deposit to start and settle the balance before shipment, and we never process transfers outside the agreed invoice. This keeps your funds, your design files, and your order documentation under one protected trail.

The invoice is the only valid payment reference

When you receive our proforma invoice, it contains a unique invoice number, our official company account details, the itemized order spec, and the agreed total. Any payment request that does not match this invoice exactly — different account, different amount, different currency, or a request via personal wallet — should be treated as suspicious. Confirm with us through the same official channel before sending funds.

Three safeguards built into our process

Why we split payment into deposit and balance

A 30% deposit locks your material and production slot without asking you to prepay the full order. The balance is due before shipping, after you have approved the sample and before the bulk leaves our Guangzhou QC hub. This structure balances your cash flow with our need to cover raw silver and labor.

Refunds and defect protection

If a non-human defect is found during our QC, we remake or compensate the affected units at our cost. The $30 mold fee for personalized orders under 100 pieces is refunded once your cumulative quantity for that design reaches 100 pieces. We do not store payment card details; all card processing is handled by the platform's PCI-compliant gateway.

How we store and protect your information

Your design files, contact details, and payment records are stored in our internal order system with access limited to the project team. We do not share design files with third parties except the production team responsible for your order. When a project is complete, we archive the order documents according to standard record-keeping periods, not for marketing reuse.

What to do if you suspect a phishing attempt

Stop the payment immediately and contact us through the same channel where the order was confirmed. Forward the suspicious message so we can verify whether it came from our team. We will never ask you to send money to an account name that differs from the invoice, nor will we pressure you to complete a transfer within minutes. Keeping a copy of the official invoice next to any payment request makes these checks simple.

How we verify bank account details on request

If you want extra assurance before a large transfer, you can request a bank confirmation document. We issue this from the same official email thread as your invoice. The document contains our registered company name, bank name, SWIFT code, and account number, matching the invoice exactly. Any mismatch is a signal to pause and verify. We encourage first-time partners to use this step because it adds one more independent check before funds move.

Ask about secure payment options and we will confirm the exact setup for your project.