Answer: Our 925 silver jewelry is produced in our own workshop in Haifeng, Shanwei, Guangdong — a 1,500+ m² facility with 70+ specialists across 5 production lines and a 14-step in-house process. Final QC and worldwide shipping are handled at our Guangzhou hub. 1,500+ m²Workshop 70+ teamSpecialists 5 linesProduction 14 stepsProcess 500+ / moNew designs Extended details Where exactl...

What's the difference between 925 sterling silver, fine silver, and gold-plated jewelry? When you source custom silver jewelry, the base material decides the price, the durability, and how the piece feels in hand. The short answer: 925 sterling silver is the practical standard for production because the 7.5% alloy gives it strength; fine silver is purer but softer; gold-plated uses a different ba...

What payment methods do you support? We keep B2B payments straightforward and secure: a 30% deposit starts production, and the balance is settled before shipment. We support four payment channels — bank card (credit or debit), Alibaba platform payment, PayPal, and T/T wire transfer (bank transfer). Every charge is itemized in the proforma invoice, and we never ask for payment outside the agreed i...

What does after-sales guarantee include? After-sales covers production-quality issues, backed by our internal per-batch QC records for full traceability. For non-human-caused quality defects, we provide 100% compensation on the affected units — you do not eat the cost of a manufacturing fault. Every batch carries its own QC record on our side, plus a second inspection in Guangzhou, so when a clai...

How to get a quote? Send us your design reference, material spec, target volume, and finish preference. We return a detailed quote within 1–2 business days. Style-library designs start at 25 pieces with no mold fee; fully personalized designs start at 100 pieces with a mold/tooling fee from $30 that scales with difficulty and gram weight, refunded once cumulative volume hits 100 pieces. What to ...

How do you ensure product quality? Quality is something you can verify at every step of the order — not a promise made once at the start. Across a personalized 925 silver order you pass through four defined checkpoints, and we keep a written record at each one, so what ships is what was agreed — and you can request the relevant documentation when you need it for your own compliance or customs...

How do you ensure payment security? Your payment is handled through verified, encrypted channels tied to the proforma invoice we issue. We require a 30% deposit to start and settle the balance before shipment, and we never process transfers outside the agreed invoice. This keeps your funds, your design files, and your order documentation under one protected trail. The invoice is the only valid p...

How are processing fees calculated? Processing fees depend on three things: order tier, design complexity, and finished gram weight. Style-library orders start at 25 pieces with no tooling charge. Fully personalized orders under 100 pieces carry a one-time mold/tooling fee from $30 that scales with the difficulty of the design and the gram weight, refunded once cumulative orders for that design r...

Do you support certifications and compliance? Yes. Our 925 silver materials and processes are covered by SGS, REACH, RoHS, and ASTM alignments, and we can supply the documentation cross-border buyers need to confirm: an SGS material report confirming sterling composition, REACH evidence for nickel-controlled and lead-free alloy, and RoHS-aligned substance declarations. These are maintained at the...

Can you provide samples? Yes. We provide physical samples so you can verify style-market fit before committing to volume. Sampling lead time is 7–15 days after the 3D render is approved, and the sample is built with the exact 925 silver, stone, and finish you plan to order in bulk — so what you approve is what later ships at scale, not a dressed-up approximation. What a sample actually costs For ...

Can you do micro-innovations on existing styles? Yes. Especially in fully custom (personalized) mode, we extend your existing styles with micro-innovations: a stone swap, a proportion tweak, a finish change, or a connector update. The goal is to feel fresh and on-trend while keeping the silhouette your customers already recognise — evolution, not replacement. What counts as a micro-innovation S...

Can futures and personalized be mixed in one order? Yes. You can combine futures (style-library, 25 pieces per design) and fully personalized work (100 pieces per design) in one program. Each design keeps its own minimum and lead time, and we coordinate them into one manageable workflow — even one coordinated delivery where that helps your planning. How a mixed program works You list each design...

What is the timeline and cost for personalized customization? Fully personalized 925 silver pieces run a 100-piece MOQ per design with a one-time mold fee from $30 that scales with difficulty and gram weight. After you approve the sample, bulk production takes 25–40 days. You receive a 3D render within 24 hours of deposit, a physical sample in 7–15 days, and a locked per-unit price with no hidden...

What is the delivery time for futures customization? Futures customization is made to order from our style library and ships worldwide B2B from our Guangzhou QC warehouse. After you approve the sample, mass-production lead time is 25–40 days. We use DHL and FedEx for the EU, US, and other major markets, provide tracking on every shipment, and prepare shipping documents based on the term we agree ...

Is the expertise high for personalized customization? Yes. Personalized work runs as a 1V1 project rather than a bulk queue: from your brief through an approved 3D render to a sampled piece, the same workflow owns craftsmanship and brand fit at every gate. Expertise here is not a slogan — it is the set of checks that keep a bespoke design faithful to your intent before any volume is cast. What "...

How fast is rendering for personalized customization? For personalized (made-to-design) 925 silver, we return a 3D render within 24 hours of receiving a clear brief, so you can approve shape, proportion, and stone placement before any metal is cast. The render is iterative: you mark up what to change and we turn the revision quickly, so the first physical sample already reflects an approved desig...

Can you provide marketing guidance? Yes. Beyond manufacturing, we act as your custom-silver partner and share practical support: style pairing across your range, and basic go-to-market pointers — assortment depth, launch sequencing, and which pieces to lead with. It is the kind of guidance that helps a new range actually sell, drawn from what we see across many B2B buyers. What the support includ...

Who is futures customization suitable for? Futures customization at 25 pieces per design suits buyers who want a fast launch and a low-risk market test: independent store owners, wholesalers, e-commerce and marketplace sellers, and emerging designers building a first range. If your priority is proving demand before committing to depth, the futures tier fits better than a deep catalogue minimum. B...

What is the minimum order quantity for futures customization? Our futures model — customization drawn from a proven style library — opens at 25 pieces per design. It is made to order, not pulled from ready stock: you pick a library design, we produce it to your 925 silver specification, and it ships as your SKU. Twenty-five is the entry commitment that lets you validate a design in the market bef...

How does futures customization reduce inventory backlog? Because we produce to your order rather than from a finished-stock catalogue, you commit capital only when you have a design worth making. Style-library designs open at 25 pieces, fully personalized work at 100, and the one-time $30 mold fee on small personalized runs is refunded once a design reaches 100 cumulative pieces. That lets you te...

How do you handle customs and logistics? We ship worldwide B2B from our Guangzhou warehouse through DHL and FedEx, and we handle the shipping documents for you: the commercial invoice is issued to the freight forwarder, and the packing list is provided on request. We do not assign an HS code. The original product certificate and appraisal report are available as part of the set. For most markets ...

What is the MOQ for personalized customization? For fully personalized (made-to-design) 925 silver, the minimum order quantity is 100 pieces per design. For personalized designs under 100 pieces, the sample carries a tooling fee from $30 that rises with the design's intricacy and gram weight, so more intricate or heavier pieces sit above the $30 floor; the fee is refunded only once your cumul...