What payment methods do you support? We keep B2B payments straightforward and secure: a 30% deposit starts production, and the balance is settled before shipment. We support four payment channels — bank card (credit or debit), Alibaba platform payment, PayPal, and T/T wire transfer (bank transfer). Every charge is itemized in the proforma invoice, and we never ask for payment outside the agreed i...

What does after-sales guarantee include? After-sales covers production-quality issues, backed by our internal per-batch QC records for full traceability. For non-human-caused quality defects, we provide 100% compensation on the affected units — you do not eat the cost of a manufacturing fault. Every batch carries its own QC record on our side, plus a second inspection in Guangzhou, so when a clai...

How to get a quote? Send us your design reference, material spec, target volume, and finish preference. We return a detailed quote within 1–2 business days. Style-library designs start at 25 pieces with no mold fee; fully personalized designs start at 100 pieces with a mold/tooling fee from $30 that scales with difficulty and gram weight, refunded once cumulative volume hits 100 pieces. What to ...

How do you ensure product quality? Quality is something you can verify at every step of the order — not a promise made once at the start. Across a personalized 925 silver order you pass through four defined checkpoints, and we keep a written record at each one, so what ships is what was agreed — and you can request the relevant documentation when you need it for your own compliance or customs...

How do you ensure payment security? Your payment is handled through verified, encrypted channels tied to the proforma invoice we issue. We require a 30% deposit to start and settle the balance before shipment, and we never process transfers outside the agreed invoice. This keeps your funds, your design files, and your order documentation under one protected trail. The invoice is the only valid p...

How are processing fees calculated? Processing fees depend on three things: order tier, design complexity, and finished gram weight. Style-library orders start at 25 pieces with no tooling charge. Fully personalized orders under 100 pieces carry a one-time mold/tooling fee from $30 that scales with the difficulty of the design and the gram weight, refunded once cumulative orders for that design r...

Do you support certifications and compliance? Yes. Our 925 silver materials and processes are covered by SGS, REACH, RoHS, and ASTM alignments, and we can supply the documentation cross-border buyers need to confirm: an SGS material report confirming sterling composition, REACH evidence for nickel-controlled and lead-free alloy, and RoHS-aligned substance declarations. These are maintained at the...

Can you provide samples? Yes. We provide physical samples so you can verify style-market fit before committing to volume. Sampling lead time is 7–15 days after the 3D render is approved, and the sample is built with the exact 925 silver, stone, and finish you plan to order in bulk — so what you approve is what later ships at scale, not a dressed-up approximation. What a sample actually costs For ...

Can you do micro-innovations on existing styles? Yes. Especially in fully custom (personalized) mode, we extend your existing styles with micro-innovations: a stone swap, a proportion tweak, a finish change, or a connector update. The goal is to feel fresh and on-trend while keeping the silhouette your customers already recognise — evolution, not replacement. What counts as a micro-innovation S...

Can futures and personalized be mixed in one order? Yes. You can combine futures (style-library, 25 pieces per design) and fully personalized work (100 pieces per design) in one program. Each design keeps its own minimum and lead time, and we coordinate them into one manageable workflow — even one coordinated delivery where that helps your planning. How a mixed program works You list each design...

Can you provide marketing guidance? Yes. Beyond manufacturing, we act as your custom-silver partner and share practical support: style pairing across your range, and basic go-to-market pointers — assortment depth, launch sequencing, and which pieces to lead with. It is the kind of guidance that helps a new range actually sell, drawn from what we see across many B2B buyers. What the support includ...