What does after-sales guarantee include?

1

year

Hong Kong Hengdian International Limited

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After-sales covers production-quality issues, backed by our internal per-batch QC records for full traceability. For non-human-caused quality defects, we provide 100% compensation on the affected units — you do not eat the cost of a manufacturing fault. Every batch carries its own QC record on our side, plus a second inspection in Guangzhou, so when a claim comes in we trace it to the exact run internally rather than asking you for paperwork.

Sterling silver ring ready for after-sales cleaning service next to a service card

What the guarantee covers

Production defects

100% covered

Non-human-caused issues such as casting voids, loose settings from the line, or finish failure are compensated in full.

Traceability

Per-batch QC

Each run has its own quality record on our side, so a claim is matched to the exact batch and process step internally — you never need to supply it.

Response

Fast turnaround

Send photos of the defect together with your order reference; we assess and resolve without dragging the conversation out.

How to make a claim

Share clear photos of the defect and your order reference (PO or order ID).
Send them to our team with a short note on how and when the item was used.
We match it to our internal production record and confirm whether it is a production defect.
Confirmed defects are compensated 100% on the affected units, by replacement or credit.

What the guarantee does not cover

This is a production-quality guarantee, not a wear-and-tear or change-of-mind policy. Human-caused damage — bending, impact, exposure to harsh chemicals, or alterations made after delivery — is outside scope, as is normal aging of plating on pieces worn daily. We are explicit about this so expectations are clear before you order; it is the honest boundary of a manufacturing warranty.

Why traceability matters more than a slogan

A guarantee you cannot verify is just a sentence on a website. Because we run 14 production processes with a recorded QC step on each batch, a claim becomes an internal lookup on our side, not a paperwork negotiation — and that is what makes the promise real for a B2B buyer reordering the same design months later.

Keep your order reference on file; if a production issue appears, send it over with photos and we will resolve it. Open an after-sales case